Refund policy

BananaBoo - Return and Refund Policy & 100% Satisfaction Guarantee

Thank you for choosing BananaBoo for your banana bread cravings! We are committed to providing you with the freshest and most delicious banana bread. We stand behind our product with a 100% satisfaction guarantee. Please review our return and refund policy below:

1. Product Freshness and Quality:

  • We bake our banana bread fresh daily using high-quality ingredients.
  • Due to the perishable nature of our product, it is essential that you collect your order during your selected time slot.

2. Click-and-Collect Only:

  • We operate exclusively on a click-and-collect basis. This means all orders must be collected from our designated pickup location during the specified time.
  • We do not offer delivery services.

3. Order Collection and Inspection:

  • Upon collection, please inspect your banana bread to ensure it meets your expectations.
  • If you have any immediate concerns regarding the appearance or quality of your order, please notify our staff at the pickup location immediately.

4. 100% Satisfaction Guarantee & Refunds:

  • Your Satisfaction is Our Priority: We are confident you will love our banana bread. However, if for any reason you are not completely satisfied, we offer a 100% money-back guarantee.
  • How to Claim Your Refund:
    • If you are unsatisfied, please contact us within 24 hours of collecting your order.
    • You can contact us via:
      • Email: orders@bananaboo.com.au
    • Please provide your order number and a brief explanation of why you were not satisfied.
    • Once your claim is processed, we will issue a full refund to your original payment method.
  • Quality Issues: While our satisfaction guarantee covers general dissatisfaction, it also covers quality issues. If you have clear photographic evidence of a faulty product, this will help speed up the refund process.
  • Incorrect Order: If you receive the wrong product, please notify us immediately upon collection. We will rectify the error by providing you with the correct item, or issuing a full refund.
  • No-Shows: If you fail to collect your order during your selected time slot, we will not offer a refund. Due to the perishable nature of our product, we cannot hold orders beyond the scheduled pickup time.

5. How to Contact Us:

  • For any concerns or inquiries regarding your order, please contact us via:
    • Email: orders@bananaboo.com.au

6. Changes to This Policy:

  • We reserve the right to modify this return and refund policy at any time. Any changes will be posted 1 on our website.  

Important Notes:

  • It is the customers responsibility to pick up orders during their selected time slot.
  • Our 100% satisfaction guarantee is a testament to our commitment to quality.

By placing an order with BananaBoo, you acknowledge and agree to this return and refund policy and our 100% satisfaction guarantee.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at orders@bananaboo.com.au.